Help
We're a small Malaysian team and we read every message. Most questions get a reply within one business day.
Email is the fastest way to reach us — tell us your device, app version, and what happened.
Email hello@mortar.myCheck that you're using the same email you registered with, and that you have a connection for the first sign-in on a new device. If you've forgotten your password, use the "Forgot password" option on the sign-in screen to receive a reset email.
MORTAR is offline-first and syncs when connected. Make sure both devices are signed in to the same account and online. Items waiting to sync show a ⟳ marker; saved items show ✓. Pull to refresh to trigger a sync.
Open the document list, swipe left on the item and tap Share PDF. MORTAR generates a clean A4 PDF and opens your share sheet so you can send it over WhatsApp, email or any app.
Subscriptions purchased through the App Store or Google Play are managed in your store account settings, where you can change or cancel anytime. Your plan stays active until the end of the period you've paid for.
You can request deletion of your account and associated personal data at any time. Email hello@mortar.my from your registered address with the subject "Delete my account", and we will process the request and confirm once complete. Some records may be retained where required by law or tax obligations, as described in our Privacy Policy.
Found a bug or something that looks wrong on a document? Email us with a screenshot and the steps to reproduce it. Accurate money handling is our top priority and we treat calculation issues urgently.